Professional Helpdesk Agent/Technician

Professional Helpdesk Agent/Technician - Accepting all kinds of queries and fault reports. Informing and supporting users in the event of system failures. First point of contact for simple fault clearance or forwarding fault reports and operational messages to users.

General information:
Work location: Basel
Remote: not possible
Team: Team of 9 people
Travelling: not required
Working hours: it will be shift work, the help desk has to be covered from 07:30 until 17:30. The schedule will be make in advance.

Tasks:
- First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
- Informing and supporting users in the event of system failures
- Localizing and eliminating error conditions in the areas of hardware, software
- Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
- Instructing users how to handle the equipment
- Maintaining a technical inventory of all installed and stored hardware, software
- Accepting all kinds of queries and fault reports
- Moving and equipping workstations
- Initiating repairs and replacement of defective hardware

Requirements:
- At least 2 years' experience within 1st Level or deskside support in complex environments
- 2 years' work experience and a good knowledge of Windows 7, Office 2010, Web Browsers Mac and iOS devices
- Minimum of 2 years' experience of working in Active Directory Environments
- A good understanding of TCP/IP, DNS and other industry standard protocols
- Good German and English spoken and written skills

Nice to Haves:
+ ITIL foundation certificate is a plus