Professional Helpdesk Agent - Pharma- Switzerland

For our client, a pharmaceutical company in Basel, Switzerland, we are looking for a motivated and ambitious:

Professional Helpdesk Agent

Main tasks:

- Accepting all kinds of queries and fault reports
- Informing and supporting users in the event of system failures
- First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
- Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
- Moving and equipping workstations
- Instructing users how to handle the equipment
- Initiating repairs and replacement of defective hardware
- Localizing and eliminating error conditions in the areas of hardware, software
- Maintaining a technical inventory of all installed and stored hardware, software

Qualifications:

- At least 2 years' experience within 1st Level or deskside support
- Minimum of 2 years' experience with Active Directory and Ethernet
- 2 years' work experience and a good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
- A good understanding of TCP/IP
- Good German and English spoken and written skills

NICE TO HAVE:

ITIL foundation certificate is a plus

START: 15.02.2016
DURATION: 11 MONTHS (WITH POSSIBLE EXTENSION)
LOCATION: BASEL

Are you interested to work in this challenging position? Alessia Biassoli, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail to (see below)