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Professional Helpdesk Agent (100%) (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Ip, Tcp
Projektbeschreibung
REFERENZNUMMER:
296123/11
IHRE AUFGABEN:
-Accepting all kinds of queries and fault reports
-Informing and supporting users in event of system failures
-First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
-Evaluating, allocating, installing and maintaining new hardware, software and communication components
-Moving and equipping workstations
-Instructing users how to handle equipment
-Initiating repairs and replacement of defective hardware
-Maintaining technical inventory of all installed and stored hardware & software
IHRE QUALIFIKATIONEN:
-Experience within 1st Level or deskside support
-Knowledge with Active Directory and Ethernet
-Work experience and good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
-Good understanding of TCP/IP
-Excellent German and English skills
-ITIL foundation certificate is a plus
-Pharmaceutical working experience is preferred
WEITERE QUALIFIKATIONEN:
Helpdesk/support
296123/11
IHRE AUFGABEN:
-Accepting all kinds of queries and fault reports
-Informing and supporting users in event of system failures
-First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
-Evaluating, allocating, installing and maintaining new hardware, software and communication components
-Moving and equipping workstations
-Instructing users how to handle equipment
-Initiating repairs and replacement of defective hardware
-Maintaining technical inventory of all installed and stored hardware & software
IHRE QUALIFIKATIONEN:
-Experience within 1st Level or deskside support
-Knowledge with Active Directory and Ethernet
-Work experience and good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
-Good understanding of TCP/IP
-Excellent German and English skills
-ITIL foundation certificate is a plus
-Pharmaceutical working experience is preferred
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges