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Professional Help Desk Associate (Infrastructure) (100%) (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Consultant
Projektbeschreibung
REFERENZNUMMER:
307923/11
IHRE AUFGABEN:
-Ensuring IT support is provided onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
-Delivering services according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhering to ITIL processes and contributing knowledge to the Knowledge Database
-Acting as consultant (giving trainings/workshops) in all IT related user questions and manages third parties if necessary
IHRE QUALIFIKATIONEN:
-Profound work experiences in an end user supporting organization
-Excellent technical skills for analyzing and troubleshooting problems in a complex environment
-Experience with at least one ticketing tool
-Solid understanding of common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite
-Knowledge supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Strong communication skills and high customer focused behavior
-Fluency in both German and English
-Consultancy skills
WEITERE QUALIFIKATIONEN:
Helpdesk/support
307923/11
IHRE AUFGABEN:
-Ensuring IT support is provided onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
-Delivering services according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhering to ITIL processes and contributing knowledge to the Knowledge Database
-Acting as consultant (giving trainings/workshops) in all IT related user questions and manages third parties if necessary
IHRE QUALIFIKATIONEN:
-Profound work experiences in an end user supporting organization
-Excellent technical skills for analyzing and troubleshooting problems in a complex environment
-Experience with at least one ticketing tool
-Solid understanding of common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite
-Knowledge supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Strong communication skills and high customer focused behavior
-Fluency in both German and English
-Consultancy skills
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges