Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Professional Help Desk Associate (Infrastructure) (100%) (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Consultant

Projektbeschreibung

REFERENZNUMMER:

307923/11

IHRE AUFGABEN:

-Ensuring IT support is provided onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
-Delivering services according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhering to ITIL processes and contributing knowledge to the Knowledge Database
-Acting as consultant (giving trainings/workshops) in all IT related user questions and manages third parties if necessary

IHRE QUALIFIKATIONEN:

-Profound work experiences in an end user supporting organization
-Excellent technical skills for analyzing and troubleshooting problems in a complex environment
-Experience with at least one ticketing tool
-Solid understanding of common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite
-Knowledge supporting mobile solutions (IOS based)
-Capability to provide trainings for end users
-Strong communication skills and high customer focused behavior
-Fluency in both German and English
-Consultancy skills

WEITERE QUALIFIKATIONEN:

Helpdesk/support

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 MM+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland