Professional Desktop Support Analyst

For our client in BASEL we are looking for a PROFESSIONAL DESKTOP SUPPORT ANALYST for a 3-MONTH contract.

DURATION: 15/10/2018 TILL 31/01/2019

LOCATION: BASEL

WORKLOAD: 100%

ABOUT THE ROLE:

The Basel User Services team which is located in Basel is looking for a Professional Desktop Support Analyst.

TASKS & RESPONSIBILITIES:

- Install Windows 10 computers using standard images
- Scheduling and appointments with customers to exchange Windows 7 with Windows 10 computers
- Data- & configuration backup at the customer's site
- Deployment of Windows 10 computers with subsequent data- configuration restore
- Assignment of required software via SCCM
- If required, manual installation of software according to installation instructions
- Brief instruction for customers, support with simple software and hardware problems
- Working with the given Ticket Tool HP Service Manager/Service Now and company-owned Asset Management Tools
- Cooperation in continuous improvements
- Participation in status meetings

MUST HAVES:

- +5 years of working experience in similar environments
- Good trained in IT support, completed an IT apprenticeship
- Computer support knowledge and roll-out experience (minimum 1 year of experience)
- Customer friendliness and good communication skills in English and German
- Sophisticated appearance
- Teamwork skills
- German (proficient level)
- English (advanced level)

NICE TO HAVES:

+++ French
++ Any Microsoft or Windows 10 certificates
+ Any experience with project coordination

For further details please contact Beata Arciszewska:

Email: (see below)