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Professional Desktop Support Analyst

Eingestellt von Experis AG

Gesuchte Skills: Support, Client

Projektbeschreibung

Desktop Support Analyst - Basel - 100%

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

For our international client based in Basel, Experis is currently looking for a Desktop Support Analyst for a contracting position until end of 2018.

General information:

Start date: 01.11.2017
Latest start date: 20.11.2017
End date: 31.12.2018
Work location: Basel
Workload: 100%
Remote/Home Office: Not possible.
Travelling: Not required.

Tasks & Responsibilities:

* Ensure that operational work, project related activities and on-call services are performed optimally
* Provide application management and support and ensure operational stability and effectiveness of several Applications
* Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
* Collaborate with end users to identify needs and opportunities for improved data management and delivery
* Resolve or escalate problems for resolution when appropriate
* Maintain and develop process and technical knowledge

You bring for this role the following qualifications:

Must Haves:

* 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
* 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
* Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
* Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.
* Technical experience in manufacturing and laboratory systems
* Strong technical skills in different operating systems
* Windows 2003/2008/2012
* Windows 7
* Windows XP
* Excellent communication skills, fluent in German and English
* Service oriented attitude, being able to communicate with our customers, also in emergency situations
* ITIL certification

Nice to Haves: 

* GxP certification 
* CSV (at least CSV knowledge, ideally 2-3 years of experience)

Interested in this opportunity?

Kindly send us your CV today through the link in the advert. However should you have any questions please contact Stéphanie Vogt.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    13 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis AG