Professional Delivery Service Manager (Pharmaceutical Industry)

 We are pleased to present this opportunity to you on behalf of our client. They are one of the world's most reputable, Pharmaceutical institutions. This is a great opportunity as you will be one of the key people in a large project and will have good exposure in the business.

Background

Team's accountability about operational support expanded since Jan 2016 - new global applications, previously support by DIA IT, now are to be supported by Source to Pay (S2P IT).
In addition team-setup has changed since Jan 2016 with the consequence that key team members previously focusing on operational support tasks, after a short transition period no longer will focus on OPs-deliverables
Mainly impacted the delivery service management for Legacy applications like ARIBA 8 & ARIBA 9
Compared to ARIBA newer cross-divisional applications to provide support for are I2P (SAP OPENTEXT-add on, in OPs mode since mid 2015) and SAP-CLM (in OPs-mode since mid 2015)
Coming soon on top will be cross-divisional SAP SRM, SAP SLC and cross-divisional FIELDGLASS (temp. labor management. tool)

Tasks

To actively support the Service Manager with day-to-day task execution
Cross-application ticket monitoring (including follow up on KPI reporting)
Impact assessment of external initiatives on the S2P Components
Ensuring delivery of small projects (like enhancements)
Contribute to set-up of HP SM (ticketing tool used as well for Change
Control) for the Global IT Processes
Support meeting organization, meeting minutes & follow up-monitoring,
Draft project plan (including business activities) in SMARTSHEETS and
maintain these plans
Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
Actively liaise with delivery partners (eg ADMD, other ERP-teams)
Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
Define and implement a global documentation approach for Operations

Requirements

At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
Project Management foundation certificate (PMI, Prince2, or similar)
ITIL Foundation certificate
SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
Speaking and writing fluently in English is a must, German on advantage
Good experience in Google products and proficient with MS Office tools
Experience in pharmaceutical, biotech, or other validated environment

This is a great opportunity to grow with an International and reputable organization that offers an exciting working environment. If you fit the specification, please apply!

Good to know you!