Production Supporter

Harvey Nash is looking for a Production Supporter in Switzerland.

The role is within the Production Services Trading & Sales team based, supporting a global business based out of Switzerland. Primarily, this role will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to our business clients and technical stakeholders.

You are responsible for

. Managing communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
. Owning and managing incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
. Acting as a leader during major incidents helping to engage other teams as required and driving resolution of incidents having major impact to our business
. Acting as a key stakeholder within development projects to ensure quality within software delivery and on boarding of knowledge from Application Development teams
. Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs/overseas businesses

Requirements

. Experience with Unix (eg handling files, searching logs, checking processes)
. Experience with SQL querying (Oracle/Microsoft SQL)
. Strong team player
. Good listening & spoken communication skills in English
. Good problem solving skills
. Ideally 2-4 years experience required

Are you available immediately, have experience working within a Banking company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.