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Production Supporter
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Support, Java, Oracle, Vba
Projektbeschreibung
For our banking client in Zürich we are currently looking for a Production Supporter:
Start: ASAP Duration: 12 months
Location: Zürich
WE OFFER
An interesting role in the CRO IT production support team. This team provides a portfolio of services, which includes 2nd level support for the CRO business users
Develop a thorough understanding of the CRO IT environment
IT Support for the issues reported against CRO IT applications and resolve them in a timely manner
Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
Responsibility for the OLAs and SLAs between IT to IT and IT to business
Proactive communication of batch job delays to users and senior management
Escalation of critical and high priority issues to the senior management
Full root cause analysis and a detailed investigation of issues in the agreed time
Ownership for the IT/incident tickets open in the area of responsibility
Subject Matter Expert for one or more applications in the application portfolio
Strong collaboration with the application development teams and the other relevant interfaces
YOU OFFER
University (or equivalent) qualification in an IT/Scientific subject
5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
Fundamental Banking/Finance/Risk knowledge is required
Practical experience with Unix/Linux and Shell Scripting
Experience with SQL (ideally Oracle/Sybase)
Batch/Control-M experience is a strong plus
ITIL V3 certificate is a strong plus
Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
Good understanding of monitoring modelling/practices
Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
Excellent communication skills in English, German is a plus
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start: ASAP Duration: 12 months
Location: Zürich
WE OFFER
An interesting role in the CRO IT production support team. This team provides a portfolio of services, which includes 2nd level support for the CRO business users
Develop a thorough understanding of the CRO IT environment
IT Support for the issues reported against CRO IT applications and resolve them in a timely manner
Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
Responsibility for the OLAs and SLAs between IT to IT and IT to business
Proactive communication of batch job delays to users and senior management
Escalation of critical and high priority issues to the senior management
Full root cause analysis and a detailed investigation of issues in the agreed time
Ownership for the IT/incident tickets open in the area of responsibility
Subject Matter Expert for one or more applications in the application portfolio
Strong collaboration with the application development teams and the other relevant interfaces
YOU OFFER
University (or equivalent) qualification in an IT/Scientific subject
5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
Fundamental Banking/Finance/Risk knowledge is required
Practical experience with Unix/Linux and Shell Scripting
Experience with SQL (ideally Oracle/Sybase)
Batch/Control-M experience is a strong plus
ITIL V3 certificate is a strong plus
Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
Good understanding of monitoring modelling/practices
Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
Excellent communication skills in English, German is a plus
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges