Production Support Lead - Application Development

For our banking client in Zurich, we are looking for a

First Level Production Support - Application Development

Start date: ASAP

Duration: 6 months +

Location: Zurich

In this role, you will be able to solve 1st level problems from A till Z with a hands-on approach. Day-to-day 1st Level Technical Support on a wide variety of software applications used across the Swiss bank's Trading & Sales businesses. Your role will include working on incidents and problems as well as contributing to the teams delivery to the business clients and technical stakeholders. Your solutions will directly benefit the internal users and external clients.

This is an excellent opportunity for a career in technology support in a dynamic team where you are responsible for supporting on critical software.

Key tasks include:

- Building relationships with the key stakeholders from the relevant areas particularly within application development and the business community.
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
- Front to Back solving of incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
- Driving improvements across software applications including monitoring and automation

Qualifications:

- First experience working in IT ideally within a Financial organisation
- Proven track record of high performance in a service orientated environment
- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
- Excellent problem-solving skills which must be demonstrated through previous education or career experience
- Strong listening & spoken communication skills in English, German in addition an advantage
- Experience with Unix (eg handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle/Microsoft SQL)

This role is within a Swiss banking organization, supporting a global business based out of Switzerland. The team owns, supports and acts as the gatekeepers of the Production environment for Trading & Sales systems used globally around the clock by thousands of users ranging from Relationship Managers and Credit Risk Managers to Traders and External Clients. We are looking for people who have an interest in technology and want to help manage and support complex software applications.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.