Production Support Engineer/Production Support/Support/Unix/Windows/in

PRODUCTION SUPPORT ENGINEER/PRODUCTION SUPPORT/SUPPORT/UNIX/WINDOWS/INFRASTRUCTURE

Role: Production Support Engineer

Location: Poland - Katowice

Job Type: Contract

Duration: 3months +

ROLE & RESPONSIBILITIES

- Infrastructure monitoring, Backup monitoring, Windows Patching
- Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running
- Monitoring Alerts and taking appropriate steps laid down for a specific alert
- First Level troubleshooting on batch job failures
- SOP based resolution
- Experienced in Production Server Environment.
- Problem determination and resolution on a 24x7 basis.
- Telephonic and Email based User Support.
- SLA Checks

REQUIRED CANDIDATE PROFILE

- Ability to perform in adverse situations
- Willing to work in 24 x 7 environment

KEY SKILLS REQUIRED: (IN THE ORDER OF PRIORITY)

- Working with HP OV/MS SCOM/IBM Tivoli Monitoring Tools
- Basic Unix & Windows administration
- Knowledge on Batch Tools (Tivoli Work Load Scheduler/Autosys/Control M)
- Knowledge on Backup Tools (Netbackup/Backup Exec/TSM)

SPECIFIC DOMAIN/TECHNICAL/FUNCTIONAL SKILLS

- Windows/Unix administration - Level 1
- Should have used a monitoring framework (HP OV/   IBM Tivoli )
- troubleshooting skills in Backup & Monitoring tools environment
- Should be knowledgeable on Media handling  procedures
- Meeting SLA in time to fix the errors and problems.
- Incident management
- Log monitoring/maintenance
- Vendor Coordination
- Knowledge on ITIL Process