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Production Support
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Support, Sql, Oracle, Java
Projektbeschreibung
FOR OUR BANKING CLIENT WE ARE LOOKING FOR A
PRODUCTION SUPPORT
START: ASAP
DURATION: 6 MONTHS
LOCATION: ZURICH
WORKING HOURS: SHIFTS
THE ROLE:
Primarily, this role will be responsible for leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role leading a team responsible for supporting critical software.
KEY TASKS:
- Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
- Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
- Driving improvements across software applications including monitoring and automation
QUALIFICATIONS:
- 2nd Level Technical Support experience
- 2 - 3 years experience working in IT ideally within a Financial organisation
- Proven track record of high performance in a service orientated environment
- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
- Excellent problem-solving skills which must be demonstrated through previous education or career experience
- Strong listening & spoken communication skills in English, German in addition an advantage
- Experience with Unix (eg handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle/Microsoft SQL)
NICE TO HAVE SKILLS:
- Java
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
PRODUCTION SUPPORT
START: ASAP
DURATION: 6 MONTHS
LOCATION: ZURICH
WORKING HOURS: SHIFTS
THE ROLE:
Primarily, this role will be responsible for leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role leading a team responsible for supporting critical software.
KEY TASKS:
- Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
- Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
- Driving improvements across software applications including monitoring and automation
QUALIFICATIONS:
- 2nd Level Technical Support experience
- 2 - 3 years experience working in IT ideally within a Financial organisation
- Proven track record of high performance in a service orientated environment
- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
- Excellent problem-solving skills which must be demonstrated through previous education or career experience
- Strong listening & spoken communication skills in English, German in addition an advantage
- Experience with Unix (eg handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle/Microsoft SQL)
NICE TO HAVE SKILLS:
- Java
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges