Production Support

Primarily, this role will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients working on critical Trading & Sales systems. We have high expectations from our Production Support team, and rely on them to act as owners of the Production environment.

Key deliverables within this role include:

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Managing communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
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Own and manage incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
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Act as a leader during major incidents - helping to engage other teams as required and driving resolution of incidents having major impact to our business
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Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams
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Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs/overseas businesses

The ideal candidate will frequently be required to work within a team of around 5-10 application support analysts, and will use their initiative in making sound decisions and judgments based on their Business and IT experience & knowledge.

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Experience with Unix (eg handling files, searching logs, checking processes)
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Experience with SQL querying (Oracle/Microsoft SQL)
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Strong team player
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Good listening
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Ideally 2-4 years experience required