Product Support Engineer - Tech Lead Job

PRODUCT SUPPORT ENGINEER - TECH LEAD needed for a CONTRACT opportunity with Yoh's client located in Wilmington, DE.

What You'll Be Doing:
- Provide accurate and efficient support to customers
- Provide timely and clear communication to customers
- Confirm and report defects to development team
- Write technical documents for the Solutions Knowledge Base/Internal Wiki
- Assist with Internal IT Support and Quality Assurance needs as time allows
- Support all components and process of the software
- Support new and existing client software installations over the phone as well as via WebEx (desktop sharing) within an established SLA
- Owning issues and seeing them through to resolution and customer satisfaction
- Applying OS, DB, hardware, and product updates to customers

What You Need to Bring to the Table:
- Proficient with Linux OS (file and process management)
- BASH Shell Scripting
- SQL queries (mainly select & join syntax)
- Coding experience with C/C++, PHP, and/or JavaScript
- Must have excellent communication skills and have the interest in working with customers (namely network engineers, network managers, and server administrators)
- Must have good logical and analytical problem solving skills
- Must have interest in working for a technology company that is growing rapidly and be able to adapt to the ongoing growth
- Must thrive on technical challenges
- Able to independently see a project through to completion
- Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels
- Thorough and consistent in all aspects of work
- Interest in learning new things and mastering new technologies

GET HIRED, APPLY NOW!

RECRUITER: Edward Smith

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRPHIL

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Branch: IT & Telecom