Product Owner Salesforce (m/f/d)

REFERENCE NUMBER:

395549/9

MY DUTIES:

-Definition of aligned business concepts to improve customer experience
-Analysis of customer journey and identification of customer pain points to derive strategic options for customer experience improvement
-Structured documentation of improvement actions
-Development of effective and efficient global business processes based on customer needs
-Derivation of prioritized business requirements in close cooperation with the headquarter/local business teams and product owners
-Calculation of benefit cases and business plans incl. scenario analysis
-Definition of a global roadmap for customer experience improvements

MY QUALIFICATIONS:

-Successfully completed international studies in Economics, Business Administration, Business IT or comparable education
-Profound international experience, preferably in a customer experience manager role, management consultancy or technology company and experience in concept and business case development as well as in implementation of digitalization projects
-Experience in defining business processes, especially in Marketing, Sales and Service and Change Management
-Fluency in English and German spoken and written, other languages are beneficial
-Technical understanding of IT and especially CRM systems and processes as well as internet technologies and web applications beneficial
-Strategic and analytical thinking, goal and customer orientation, communicative, team oriented

MY BENEFITS:

-Varied work in a renowned company
-Support by our team

PROJECT INFORMATION:

REMUNERATION DETAILS :

ABOUT HAYS:

Discover the benefits of cutting-edge recruitment in Sales & Marketing with Hays. With us you receive the perfect support for ensuring your professional success – whether you're just getting started in your career or are looking for new perspectives in either a permanent or project role. We are your skilled and reliable partner for interesting and lucrative opportunities in Sales & Marketing – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Viktoria Steinhauer

Reference number
395549/9

Contact
E-Mail: [email protected]