Product Delivery Specialist

My client a large global brand is looking for an experienced Product Delivery Specialist to join the team on a Interim basis. The purpose of the role is providing subject matter expertise, business analysis and system support to the business operation teams throughout EMEA.

As a Product Delivery Specialist you will be responsible for:

Business Analysis (60%)

- Providing subject matter expertise on the Front Office Point of Sale System (POS)
- Writing test case scenarios and scripts for the requirements for upload into the test system, Quality Centre
- Running test scripts in Quality Centre, raising and analysing any defects found and retesting defect fixes
- Providing test status updates and reporting
- Gathering and analysing business change requests, converting them into clear, concise User Stories and requirement documents for developers to assess and size

System Support (40%)

- Monitoring and managing the Product Delivery support ticket queue in Service Now
- Providing remote software installation and support for printers, Id Scanners and other devices etc..
- Front Office POS application configuration of centrally managed functions such as daily rate uploads, external file management processing, pricing changes etc.

In addition the individual in this role will support cross-functional project & operational support teams with the Front Office POS application, software updates and/or adhoc projects working closely with Technology Partners, support functions and third parties.

QUALIFICATIONS

- Must be enthusiastic and self motivated
- Excellent verbal and written communications skills essential
- Strong proven analytical and problem solving skills with a track record of driving results
- Experience of testing - script writing, running tests and raising defects - knowledge of Quality Centre software application a plus
- Experience in a system or operational support role with knowledge of installing software would be an advantage although not critical
- an aptitude for troubleshooting issues systematically through to resolution
- Excellent organizational and time management skills to support deliverables within tight deadlines
- Good team player with ability to form relationships at various levels across multiple markets with both internal and external customers/third parties
- High degree of computer literacy including MS Project, Excel, Word and Powerpoint.
- General knowledge and understanding of the foreign exchange industry or Currency Exchange business would be an advantage
- A broad knowledge of Solution Delivery Life Cycle (SDLC) and Agile Project Management methodologies would also be useful but not essential