Product Complaint Specialist Job

Yoh has a contract opportunity for a PRODUCT COMPLAINT SPECIALIST to join our client in East Hanover, NJ.

JOB RESPONSIBILITIES:

- Responsible for the handling and oversight of all medical and technical complaints received in AQWA.
- Processes medical and technical, critical and non-critical customer complaints under company policies and procedures, while assuring compliance with federal regulations.
- Records, maintains, and investigates customer product complaints in the AQWA Global Complaint System.
- Coordinates the compilation of data and determine if additional investigation activities are needed in the processing of complaint investigations/reports.
- Prepares response letters for customer complaints.
- Identifies and prepares technical documents to support establishing alternate handling of customer inquiry/product usage issues that may begin as customer complaints.
- Coordinates the gathering of information and documentation of CMO Investigations.
- Participates in internal/external audits.

JOB QUALIFICATIONS:

- Typically requires a B.S. or equivalent in education and experience in pharmaceutical industry.
- Five (5)+ years of related pharmaceutical experience.
- Auditing and technical report writing experience.
- Thorough knowledge of cGMP requirements.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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