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Product Complaint Associate

Eingestellt von Synectics

Projektbeschreibung

Position Summary:
In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the timely processing, distribution, customer service and administrative duties for quality defect allegations reported for all human drug products.

Essential Functions:

- Triaging all received complaints in order to immediately identify any potentially expedited quality/compliance issues.
- Responsible for recording any quality complaint information received into the complaint database. This includes entering new complaints, determining when a complaint should be investigated or recorded for trending purposes only, and when a complaint sample should be retrieved for evaluation.
- Issue response letters to complainants regarding product complaints received.
- Responsible for bringing any potential product trend to management attention.
- Maintain consistent quality work and compliance in addition to completing the daily workload.
- Participate in training on-site colleagues regarding complaint handling.
- Participate in GMP training at least once a year.

SKILLS:

Skills/Qualifications:

- Bachelors or Associate degree with a minimum of 1-3 years experience in a related field, or a High School graduate with a minimum of 3-5 years in a related field.
- Understanding of Code of Federal Regulation good manufacturing practices for finished pharmaceuticals with emphasis on complaint handling requirements.
- Experience with personal computing systems including database, spreadsheet and word processing applications.
- Excellent oral and written communication skills and organizational skills.
- Ability to make quality decisions based on policies and procedures.
- Ability to appropriately manage confidential information.
- Pharma Experience.
- Quality Assurance.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Synectics