Process Technical Writer

KEY DELIVERABLES

- Make sure processes and procedures tailor in to the overall global managed services delivery blueprint including the creation and definition of new and existing ITIL process
- Assist in defining, maintain and document a complete scalable service delivery blueprint for how company will enable network operations when the company is the operator of a public safety network based on APCO-25, Tetra or LTE technology (including MVNO)
- Work closely with regional delivery teams to understand existing operation models, transition plan and operational models and documenting these technical service operations.
- Develop standardized job profiles and detailed descriptions that can be used to build out new operational facilities and also in competitive servicing quotations.
- Provide ITIL knowledge based consultancy to regional teams
- Prepare customer proposal documentation that explains our delivery blueprint, customer benefits and how our Service Management Office capability positions above competition

SKILLS:

KEY SKILLS/EXPERIENCE

- Strong service delivery and operations background and knowledge of Telecommunications Networks Management, and OSS/BSS Platforms
- Strong verbal and written skills; fluency in English
- Strong process definition and creation experience
- Ability to work across global multi functional teams to pull together dissimilar views and create a single combined out put
- Strong ITIL and Enhanced Telecom Operator Modeling (eTOM) understanding
- Understanding of mission critical radio communications business/market is a plus
- Experience of working with customers and/or supporting customer-facing commercial teams
- Experience in an international environment working with teams and customers in multiple countries