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Process Specialist/Service Manager Contact Centre
Eingestellt von Human Capital
Gesuchte Skills: Design
Projektbeschreibung
Tasks:
Set up, improve and modify internal ordering processes for the Service/Contact Center
Coordination of providers
Setup, improvement and modification of Asset Management
Setup, improvement and modification of Incident Management
Setup, improvement and modification of Capacity Management
Setup, improvement and modification of Asset, Usage and Configuration
Implementation of tools to improve performance
Design and implementation of process optimisations
Requirements:
Excellent knowledge in ITIL methodology (V3)
Excellent knowledge of HP Service Manager
Excellent Excel skills
Provider and Vendor Management experience
Business management and analytical skills
Project management skills and experience in the development of concepts fluent German and English
Set up, improve and modify internal ordering processes for the Service/Contact Center
Coordination of providers
Setup, improvement and modification of Asset Management
Setup, improvement and modification of Incident Management
Setup, improvement and modification of Capacity Management
Setup, improvement and modification of Asset, Usage and Configuration
Implementation of tools to improve performance
Design and implementation of process optimisations
Requirements:
Excellent knowledge in ITIL methodology (V3)
Excellent knowledge of HP Service Manager
Excellent Excel skills
Provider and Vendor Management experience
Business management and analytical skills
Project management skills and experience in the development of concepts fluent German and English
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design