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Process Specialist/Service Manager Contact Centre
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Design
Projektbeschreibung
For our customer in the area of Zürich we are looking for a 3 months project for a Process Specialist/Service Manager Contact Centre
Tasks:
- Set up, improve and modify internal ordering processes for the Service/Contact Centre
- Coordination of providers
- Setup, improvement and modification of Asset Management
- Setup, improvement and modification of Incident Management
- Setup, improvement and modification of Capacity Management
- Setup, improvement and modification of Asset, Usage and Configuration
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Liaison between the customer and providers
Skills:
- Excellent knowledge in ITIL methodology (V3)
- Provider and Vendor Management experience
- Business management and analytical skills
- Project management skills and experience in the development of concepts
Are you interested in this position? Then we looking forward to receive your application.
Tasks:
- Set up, improve and modify internal ordering processes for the Service/Contact Centre
- Coordination of providers
- Setup, improvement and modification of Asset Management
- Setup, improvement and modification of Incident Management
- Setup, improvement and modification of Capacity Management
- Setup, improvement and modification of Asset, Usage and Configuration
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Liaison between the customer and providers
Skills:
- Excellent knowledge in ITIL methodology (V3)
- Provider and Vendor Management experience
- Business management and analytical skills
- Project management skills and experience in the development of concepts
Are you interested in this position? Then we looking forward to receive your application.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Medien/Design