Process/Service Manager: Infrastructure Operations, ITIL, SLA

Process/Service Manager: Infrastructure Operations, ITIL, SLA

My client, a world renowned global organisation based in Prague is seeking a Process Practitioner for Service Level Management to be responsible for implementation, documentation, training, KPI/CSF reporting and continual improvement of the service level management process and procedures. The successful candidate will be accountable to the Process Manager for Service Level Management for the management of Service Providers performance against the contracted and agreed service levels.

Requirements for the role are as follows:

EXPERIENCE
*5+ experienced with an IT infrastructure operations environment ideally working within a multi-partner environment.
*Excellent understanding and knowledge of general IT and service management.
*Working experience with a range of IT tools, platforms
*Working experience within best practices for Service Management such as ITIL v3
*Understands the service stack, such as the required or underpinning IT services and their service components.
*Implementation of new processes or methodologies in complex organizations
*Good understanding of business processes and objectives