Process Quality Checker

Process Quality Checker

To maintain competency through quality assurance of work;
* checking cases completed by team colleagues
* providing feedback and development
* giving expert technical support to the department in line with relevant product, procedural and regulatory requirements

The Quality Improvement Team (QIT) undertakes a number of roles to support the Quality function. The key aim is to help the business improve quality to enable consistent delivery of a fair customer outcome. The team provide targeted solutions, including the design and delivery of quality improvement initiatives, to ensure consistent quality checking across the site.

The QIT Process role is to provide support around business processes and to maintain the process repository.

KEY OBJECTIVES & RESPONSIBILITIES

* To support co-workers through checking and feedback, to assure quality of work, consistency and development of knowledge and capability.
* Act as a team mentor, being the first point of contact for technical query resolution and where appropriate, to arrange/provide appropriate training interventions.
* To provide pro-active technical support to the team/department - this should include identifying and driving initiatives to prevent quality issues from arising and taking full responsibility for the resolution of emerging quality issues (where these are unavoidable) in line with client/business requirements and best practice methodologies.
* To achieve and maintain full accreditation in line with set quality model/standards
* To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
* Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
* Any other task deemed reasonable by your Manager
* To represent the team/department on cross functional projects as required - specific Process responsibilities include:
* Produce business process maps
* Maintain the business Process Repository
* Build relationship with the MI team to ensure all MI touch points are included in business processes
* Ensure the relevant communications and guidance are available for new processes or process changes
* Become the Go To person in Quality for all things process

Please apply for more details

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.