Process Officer

Context
Payment Process and Change management team has as objective to document, manage and improve payment processes in order to increase the customer satisfaction and ensure an efficient processing from the front (branches) to the back(operations) of the bank's activities. The team is also active in supporting the operational teams during the transitions. Support is provided through communication, training and on-site support.
Major initiatives are impacting the payments processing and require change management actions to ensure a good level of adoption of the users.
Currently we're looking for experienced professionals for an opportunity study regarding possible improvements in servicing cash management processes

Function Description
Responsibilities:
° Top down analysis of impacted as-is processes
° Identify key stakeholders
° Analyse current tasks performed by these stakeholders
° Identify and quantify potential (process) improvements

Start Date ASAP
Duration 3 months

Location
Brussels

Required Knowledge and Experience

Level of education required
Master / Bachelor or equivalent by experience

Languages Requirement
French Fluent
Dutch Fluent
English Fluent

Experience
° Change management
° Process management
° > 5 years of experience

Technical Experience
° MS Office, especially excel, PowerPoint, publisher
° Knowledge of Payment products

Soft skills
mandatory
° Common sense
° Ability to interact with diverse levels of audiences

° Strong empathy to integrate "sensitive" environments
° Good analytical and synthesis skills
° Self-starter and pro-active attitude
° Good Communication and Influencing skills