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Process Manager - Request Fulfillment (m/w) for Central Europe

Eingestellt von GECO Deutchland GmbH aus Hamburg

Gesuchte Skills: Support, Network

Projektbeschreibung

Currently we are searching for one candidate who is able to cover the following position:

Project description:

Infrastructure is an international unit responsible for delivering IT infrastructure services within innogy and RWE. IT infrastructure services include user services (e. g. workplace services) and technical services (e. g. data center services). These services are delivered 24 hours and 7 days a week as needed and in all countries where the business operates. As a process manager – request fulfillment (m/f) you are responsible for the output of the request management process as well as the support of the continuous improvement of the same.

Your tasks:

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Manage and continuous improve the request fulfillment process for workplace, network, datacenter and other services.
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Collaboration with service and supplier management.
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Support the process and service owner as well as the business user in identifying improvements to process and ITSM tooling.
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Support and contribute actively to the request fulfillment community to cover all business requirements of the process.
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Work in international improvement projects.
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Prepare tool changes and participate in the change advisory board (CAB).

Your profile:

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You have a University or University of Applied Sciences degree in computer science / business IT or similar qualification based on practical experience
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You have professional experience in information technology of 3 years or more, preferably experiences in request fulfilment
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You have knowledge in IT and are familiar with processes, methods and techniques especially of continuous improvement of service processes
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As a candidate you rely on profound ITIL skills, ideally with
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Good social and communication skills
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Your personal qualities include a high level of motivation, a good ability to cope with pressure and willingness to travel
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You are aware about intercultural diversity
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Furthermore you have commercial understanding
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Last but not least your command of English is very good and speaking German is an additional benefit

Basic paramters:

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Contract type: temporary employment
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Location: Essen, Köln, Worcester (UK), Prag (CZ)
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Duration: 01.12.2017 to 31.05.2019
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Workload: 38 hours per week

Your GECO contact person is looking forward to your feedback and your current CV (Word document) incl. your availability and your hourly rate:

Maximilian Waller

089/202058-20

[email protected]

Additional job offers can be found here:

https://www.geco-group.com/it-specialists/jobs

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

GECO Deutchland GmbH

  • Straße:

    Schellerdamm 16

  • Ort:

    21079 Hamburg, Deutschland