Process Manager (Brussels)

Je functie: Context
You will work in the department "IT Information Transformation Office" in the team "Methods and Process".
Our company is experimenting a change of culture by using Lean techniques. For this, process improvement coach skills are needed to provide leadership, training, support required to achieve effective performance by improving processes, eliminating wastes and optimizing flow across enterprise.
You will contribute to this change of culture. Educate and align employees on lean guiding principles, practices and philosophies of continuous improvement, while being aligned on the Group's standards.

Function Description
Responsibilities:
- Define, maintain, measure and improve IT processes (Run and Change), but with primary focus on the implementation of procedures ("how to"), guidelines, good practices, good example, really used on the fields.
- Follow-up the execution of these processes, in order to continuously improve the quality and the efficiency
- Streamlinehe/she is able to interview key process stakeholders to understand their critical success factors for the processes they are responsible for.

He/she analyses existing documentation & data, and process flows to identify pain points and areas of inefficiency and reports monthly to the different governing bodies the relevant KPI's of his/her processes.

Start Date ASAP
Duration Until 30/09/2016

Location
Brussels
Je profiel: Required knowledge / Experience

Education
Bachelor/Master in science or economy or engineering

Languages Requirement
French or Dutch fluent + must be able to understand the other language (French or Dutch).
English Must - spoken and written

Experience
5 years of experience

Technical Experience
Mandatory
° Experience in large IT organisation
° Solid real experience in the software Engineering as it's important to well understand the activities of the different stakeholders concerned by our IT processes (be a former Project Manager, Asset Manager, Functional analyst, Test manager,…)
° Expert having at least 5 years of experience in IT process implementation or another equivalent experience and preferably in the Bank domain
° Sound knowledge of IT frameworks (ITIL, ISO/IEC 20000, CMMI, COBIT, Lean) and methodology (agile, UML is a plus)
° Good communication, relationship and negotiation skills, having impact (on the level of project management, influencing people, showing vision, etc.).
° Analytical capacities
° Good general knowledge and experience of information technology in large organisations, including technical but also "change" dimensions and adoption of new practices.
° Experience with process (re)design and process implementation using a Lean approach.

Preferable
Experiences in Agile Projects.

Business Experience
Mandatory
Bank environment

Soft skills
° Decision-maker
° Team player
° Pragmatic and problem solver
° Business savvy
° Quick self-starter, pro-active attitude, Self-motivated
° Excellent communication skills
° Ability to support and inspire others
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment
° Feel for important details and how they fit with the overall picture
° Ability to build working relationships in a complex environment
° Ability to manage stakeholders
° Emotionally intelligent, self-aware, and receptive for feedback
° Belief that all things can be better