Process Manager

For one of our clients, a major international company active in the telecommunication sector, we are currently looking for an experienced Process Manager. They need someone in order to help them with an opportunity in the Netherlands.

The location is Sliedrecht, The Netherlands. One day per week will be in Stein.
The start date of contract: ASAP.
The duration of the contract will be until end of 2014 (with possible extension).
The language required is English and Dutch.
The specific requirements are: Lean/Six Sigma (black belt is preferable)

Process Manager

Job Description:
This person is responsible for the initiation and implementation of Business Process Management projects in the network roll out and field services environment. The Process Manager is responsible for the design and implementation of all kind of process improvements within the FSO organization Netherlands. The Process Manager ensures flexibility in the approach of the process change projects so that the process can easily be modified to adapt to change.

Keys responsibilities:
*Having a clear understanding of the relationship between the operational requirements of a business, corporate strategy and customer satisfaction
*Committing to process improvement and process management
*Recognizing opportunities for process improvement
*Working to identify and manage risk
*Providing process improvement initiatives and managing a team as the process improves
*Motivating a team to focus on business results as well as customer objectives
*Identifying the current state of the process, as well as improvements that need to be made
*Establishing process performance objectives
*Creating KPIs to measure the success of the process
*Selecting and identifying the owners of sub-processes
*Driving process improvement activities and creating incentives
*Being a driving force for process behaviour change by displaying a motivational impatience for results

The competences profiles are:
*Academic degree/HBO degree in process or change management or equivalent by experiences.
*At least 3 years of relevant experience in Process Manager.
*Perseverance and performance oriented: You do not give up until an issue is fully resolved, the expected results are met and the changes are Embedded in the organization.
*Pro-active: You are the one who makes the difference.
*Flexible and responsive to changing work patterns and demands
*Change oriented and innovative: constantly challenge existing ways of working to achieve more efficient and effective processes.
*A thorough and methodical approach to work
*Team player: You motivate and cooperate in teams to achieve results. Share information, ideas and knowledge.
*Presenting and communicating information
*Fluency in written and spoken Dutch and English required
*Strong communication, negotiation, problem-solving and analytical skills are essential
*Knowledge of Lean/Six Sigma (black belt is preferable)