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Process Manager
Eingestellt von Connect 44 AG
Gesuchte Skills: Design
Projektbeschreibung
Connect44 is looking for Process Manager
Working co-operatively within a framework set by the service architect, design specified Managed service processes
Arbitrate between customer requirements, Huawei MSUP & ITIL standards to deliver efficient & realisable processes
Document process workflows, governance, RASCI & Working Level Agreements
Design KPI's to allow processes efficacy to be monitored & measured
Provide plans & reports as required to allow progress monitoring
Work collaboratively with the end customer to ensure their requirements are understood & reflected in the agreed process
Essential
Detailed knowledge of operation aspects of all ITIL processes
Previous process development experience
In depth understanding of SLAs and KPIs
Competent with Microsoft Office, including VISO and Powerpoint, excel
ITIL qualified
Desirable
Understanding of Remedy toolset
Qualification in Six sigma
In depth understanding of Managed Services Models
Send your CVs in case you have skills required
Projektdetails
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Einsatzort:
Reading, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design