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Process Improvement Manager

Eingestellt von Campion Willcocks Limited

Gesuchte Skills: Design, Engineering

Projektbeschreibung

Process Improvement Manager

Our client, a Financial Services organisation, has a requirement for a Process Improvement Manager to define, design, and deliver continuous improvement projects within the Customer Service Division that delivers tangible improvements in customer experience, employee commitment and cost reduction. The role will lead, oversee, direct and help shape a range of process improvements to ensure timely delivery and benefit realisation.

Qualifications and Experience

- Solid experience of scoping, designing and delivering process transformation initiatives from small to medium scale team engagements.
- Lean Black Belt or experienced Lean Green Belt.
- Understanding of organisation re-design approaches, process governance, change management, design assurance and realising benefits (inc tracking).
- Experience of a wide range of process improvement methodologies (eg Lean, 6 sigma, Package Enabled Re-engineering, BPR, etc.)
- Use of process tools Case Tools, dynamic modelling, Activity Based Cost modelling, FTE modelling and process metrics).
- Experience of designing and delivering analysis and design workshops.
- Experience of operating in a telephony environment would be an advantage.
- Excellent relationship management and influencing skills to work with a wide variety of stakeholders.
- Highly analytical.
- Good facilitation and presentation skills.

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.

Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Campion Willcocks Limited