Process Excellence Specialist

PROCESS EXCELLENCE SPECIALIST NEEDED IN PLEASANTON - WE WANT TO TALK TO YOU!

As a global business and technology consulting services leader, Enclipse focuses on delivering tangible solutions.

By employing a team committed to questioning and challenging the status quo, Enclipse has established a culture that encourages independent thought, innovation, and flexibility.

If you join Enclipse, you can expand your technology platform while working for the Nation's most dynamic Health Care Leader.

WE PROVIDE:

Class A Benefits that Start ASAP

The Personal Touch -- You deserve it, We deliver it!

Contract Terms: W2

BB34080

Pleasanton, CA 94588

10 + Months

Process Excellence Specialist

Must have past IT background with configuration management experience with an operations perspective.

The position is responsible for supporting the delivery of multiple process standardization and improvement initiatives. In this role you will work closely with the clientIT Departments to implement and drive process foundations and continuous service improvement across the IT Service processes.

The Process Excellence Specialist must be a people oriented self starter who will be an individual contributor and coach/mentor process engineers, process professionals and other IT operations staff. The individual will be accountable for building and maintaining strong working relationships and using process excellence methodology and tools to streamline IT business and operational processes.

Responsibilities
Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT
Apply consistent methods for selection and evaluation of process initiatives
Coordinate with other Process teams to identify cross-program dependencies and leverage resources appropriately
Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership
Identify defects and eliminate waste, standardize and improve processes
Effectively manage process design and improvement projects
Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing)
Mentor and coach other team members.
Participate in the development and ongoing maintenance of the Client Process Strategy
Continuously improve process engineering toolset.
Support a team atmosphere which is collaborative, stimulating, challenging and fun

Basic Qualifications:
General Experience
15 years of experience in IT Process Excellence Roles
BA/BS in related field or equivalent work experience
Professional Experience
Either
Six Sigma Black Belt or Master Black Belt/Lean certification and experience with proven results/successful projects
ITIL V3 foundation level certified
Working knowledge of IT operations and other processes, especially Asset Management, Configuration Management, SDLC, Incident Management, Problem Management
Or
ITIL V3 certified (Managing Across the Lifecycle or ITIL Expert level)
ITIL implementation and/or ITIL process improvement hands-on experiences
Six Sigma Green Belt certification or demonstrated equivalent work experience

Other Requirements:
Implementation or audit experience in COBIT/CMMI
Deep, working knowledge of at least one of the following processes: Asset Management, SDLC, Change Management, Release Management, Configuration Management, Incident Management, Problem Management
Other requirements
Experience using organizational change management, transformation, facilitative leadership, and project management methodologies, and
Demonstrated ability to collaborate, communicate, influence and work effectively with a broad cross section of functional areas
Experience with diverse teams and projects or programs in the implementation of large-scale, complex IT process initiatives that achieved financial benefits
Prior experience in successful process improvement initiatives working with large, geographically dispersed team of technical professionals
Other Process Improvement Methodologies.
Professional services/consulting experience (defining engagement scope, negotiating commitments, estimating costs and creating statements of work and service level agreements) a definite plus
Strong customer focus, integrity and relationship building skills, consensus building skills, success in influencing and ability to delivery measurable results
Experience in managing Six Sigma Green Belt projects with benefits between $100,000 to $250,000 annualized savings
Strong customer focus with a demonstrated ability to work seamlessly with business sponsors and technologists
Prior experience driving change within and across teams
Strong analytical and problem-solving skills

Preferred Qualifications:
MBA or MA in Information Systems Management is a definite plus
Health Care industry experience preferred)