Process Analyst - Leuven

PROCESS ANALYST - LEUVEN

Initial 2 month assignment based in Leuven for a potentially long term CRM project.

EXPECTED TASKS:

- Interview process participants to understand exactly how their processes work. Clear any confusion by eliciting information on how the processes actually work before documenting their definition and attributes.
- Document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).
- Analyse process models as they are (As-Is), compare them to the future and improved designs (To-Be) and determine the necessary changes for arriving at the improved state.
- Design business processes (To-Be) and manage any subsequent changes to them.
- Identify, document and analyse business rules that govern the implementation of business processes.
- Write Business Process Management System (BPMS) specifications to be used by the developers for process automation
- Test and execute processes using the BPMS to ensure that the right results are achieved
- Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.
- Collate feedback on process performance.
- Monitor and measure the effectiveness of processes to ensure consistent value delivery.