Process Analyst - Channels for Enterprises (Brussels)

Je functie: Context
Within Engineering CRM & Channels for Enterprises, the mission of Process Management Channels for Enterprises is to manage, monitor &
improve the processes linked to the online channels for enterprises (Isabel, PCbBusiness, Connexis Cash, etc).

Function Description
Your main tasks as Process Analyst are as follow:
° Analyse, implement and follow up process improvements for online channels for enterprises.
° Analyse the impact of process changes on sales and back office processes.
° Draft a high level process flow, define implementation plan & change management plan.
° Participate in projects and studies related to the domain of Channels for Enterprises.
° Collaborate & communicate with process owner, marketing, product manager, back office teams, front office.
° Set up a change management approach (training, communication, aftercare etc.) & participate in execution.

Start Date ASAP
Duration 6 months

Location
Brussels
Je profiel: Required knowledge / Experience: 2 - 4 years of relevant experience in similar function.

Education
Bachelor/Master or equivalent by experience

Languages Requirement
French Fluent/good
Dutch Fluent/good
English Fluent

Technical Experience
Mandatory
° XLS, Powerpoint
° Proven experience in process management work (process analysis & implementation)

Preferable
Knowledge of
° BA methodologies
° Change management
° project management

Soft skills
good communicator
analytical and structural thinking
conceptual thinking capacity
mature solid personality
hands-on , can-do/ will-do attitude
ready to show ownership
independent
creative
flexible
collaborative attitude