Process Analyst - Cash & Cards (Brussels)

Je functie: Context
The document server for Debit Cards was digitalized in 2015. The new mission aims at digitalizing the document server for Credit Cards. Structure and approach will be similar, no IT development but with the support of Technologies Services Web Form

Function Description
Digitalize and structure a doc server for all operations on Credit Cards in order to smoothly manage all documents between branches and back office.

Start Date 01/04/2016
Duration 4 months

Location
Brussels
Je profiel: Required knowledge / Experience

Level of education required
Bachelor or equivalent by experience

Languages Requirement
French Yes, oral and written
Dutch Yes, oral and written
English Recommended

Experience
Relevant experience in digitalizing processes

Technical Experience
Preferably
Knowledge of Cards

Business Experience
Mandatory
° Process design and modelling
° Change management
° Definition of no-system based KPI's
° Identification of potential improvement areas
° Definition of potential (non-technical) solutions
° Elaboration of process requirements

Preferably
° Proven track record of process improvements in a back office environment

Soft skills
° Ability to interact with divers levels of audiences
° Autonomous, self-starter and pro-active attitude
° Fast learner
° Good communication and influencing skills
° Good analytical and synthesis skills
° Team player