Process Analyst

SUMMARY

- The Programmer Analyst Advanced (PAA) is responsible for converting client requirements into clear analysis artifacts and test plans.
- The PAA delivers analysis to create efficient batch processes and best meet the needs of our clients.
- The PAA supports the Programmer Analyst (PA) with programming and testing batch systems, and analyzes and amends complex system errors.
- The role provides coaching to PAs in both technical and business domain knowledge.

RESPONSIBILITY AREAS

- Work with Domain Manager (DM) or Benefits Service Manager (BSM) to clarify requirements.
- Provide service specific expertise for batch analysis to create comprehensive analysis specifications, and incorporate recommended updates to analysis based on review.
- Design test plans (unit, integration, regression, acceptance) for batch centric tasks.
- Assist and coordinate in test planning with Systems Analysts (SAs) and Lead Systems Analysts (LSAs) for batch tasks with configuration (eg, event flows, transactions).
- Incorporate updates to test plans based on review.
- Develop batch processes for mission critical, highly complex and urgent assignments.
- Deliver analysis and test plans to PAs for programming and testing work.
- Coach PAs on programming, testing, and defects.
- Review analysis and test plan documentation updates and evaluate the results of the test execution.
- Support production jobs through burn in period, ensure successful completion of critical batch jobs, and resolve production issues when notified.
- Provide technical expertise with internal and external users regarding interfaces or batch process.

SKILLS:

QUALIFICATIONS

- Bachelor's degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent work experience.
- 3-5 years related work experience (2-3 years in Programmer Analyst role).
- Requires strong technical expertise as well as analysis skills.