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Process Analyst
Eingestellt von Head Resourcing Ltd
Gesuchte Skills: Support, Design
Projektbeschreibung
Key Accountabilities include:
*Delivers allocated quality pieces of work within challenging timescales
*Reviews and challenges completeness and accuracy of business processes ensuring alignment to the customer journey and brand ethos
*Produces quality presentations (using a range of applications) to the required standard and against tight deadlines
*Builds and maintains effective relationships with key stakeholders to maximise personal effectiveness
*Delivery focused with a hands on approach
*Innovative thinker/problem solver - identifying and delivering solutions through own initiative or alternatively provide insightful recommendations and comment
*Flexible in approach and willing to adapt to meet targets
Skills, knowledge and experience required:
*Customer focused
*Loans or credit card experience
*Experience of working in a contact centre within a Retail Banking environment
*Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
*Effective PC skills and experience of using process mapping tools would be preferred though not essential
*Confidence to challenge on processes
*Excellent analytical and problem solving sills and attention to detail
*Strong relationship management skills and ability to influence at all levels
*Excellent written communication
*Exceptional communication skills - ability to communication effectively with anyone in any environment, eg able to translate complex/technical issues to meet the audience's competency level
If you are keen to find out more please forward your CV to (see below)
Projektdetails
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Einsatzort:
Edinburgh, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
12 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges