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Process Analyst

Eingestellt von Head Resourcing Ltd

Gesuchte Skills: Support, Design

Projektbeschreibung

Our Prominent and fast growing financial services client are seeking to recruit a Process Analyst/Mapper to be based in their Edinburgh office. You will be required to support the Service Design & Delivery Team in the delivery of change across the business. You will be self-driven and reliant with an excellent working knowledge of Operations within a Retail Banking environment. The successful candidate will have good organisational skills with the ability to work independently and within a team environment to develop and create 'to be' processes and procedural documentation. Strong presentation skills and attention to detail are required as well as the confidence to challenge to ensure the optimum customer journey.

Key Accountabilities include:

*Delivers allocated quality pieces of work within challenging timescales
*Reviews and challenges completeness and accuracy of business processes ensuring alignment to the customer journey and brand ethos
*Produces quality presentations (using a range of applications) to the required standard and against tight deadlines
*Builds and maintains effective relationships with key stakeholders to maximise personal effectiveness
*Delivery focused with a hands on approach
*Innovative thinker/problem solver - identifying and delivering solutions through own initiative or alternatively provide insightful recommendations and comment
*Flexible in approach and willing to adapt to meet targets

Skills, knowledge and experience required:

*Customer focused
*Loans or credit card experience
*Experience of working in a contact centre within a Retail Banking environment
*Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
*Effective PC skills and experience of using process mapping tools would be preferred though not essential
*Confidence to challenge on processes
*Excellent analytical and problem solving sills and attention to detail
*Strong relationship management skills and ability to influence at all levels
*Excellent written communication
*Exceptional communication skills - ability to communication effectively with anyone in any environment, eg able to translate complex/technical issues to meet the audience's competency level

If you are keen to find out more please forward your CV to (see below)

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Head Resourcing Ltd