Problem Manager Software Engineering

Problem Manager Software Engineering

For our prestigious client, we are looking for a Problem Manager Software Engineering

JOB MISSION:

To efficiently implement and manage identified problems in the SEI (Software Engineering Infrastructure) environment, which facilitates the company's software development department.

JOB DESCRIPTION:

The Problem Manager is responsible to put together a team (on a case by case basis) for the investigation of problems ( root cause analysis'), the communication relating to problems (to management, the customer as well as other stakeholders), managing and tracking of changes as solutions for problems, reporting on KPI's, applying and explaining SEI/IT's problem management process.

CONTEXT OF THE POSITION:

The ICT infrastructure, hardware and applications are absolutely mission-critical for almost all the company's internal and external activities. A sub-department within the IT organization is IT CCP ST (Competence Center Product Solution Team); this department is responsible for the infrastructure and tooling for the company's development organization. Within IT CCP ST three development disciplines are represented: mechanical, electrical and software engineering. The Problem Manager will be active in the SEI group.

EXPERIENCE:

- Minimal 5-10 years of relevant work experience in a similar environment;
- Thorough understanding of- and practical experience with managing technical teams;
- Good understanding of IT infra environments (network, databases, storage, Servers, etc.);
- Good understanding of and affinity with the software development life cycle;
- ITIL certification is a pre;
- 8D problem analysis method;
- Experience with stakeholder management and budget/financial reporting.

TASKS:

- Create new problem tickets from escalations and recurring incidents, in alignment with support teams and architects
- Chasing and escalating internal/external problem task assignees for progress on investigation of problems and implementation of agreed changes on a daily basis
- Weekly reporting on status and progress for SEI and SDEV management
- Proactive process monitoring and updating where needed in accordance with SDEV and SEI staff
- Stakeholder management with SDEV and IT staff
- Define and report on KPI's

English speaking project en environment

If you are interested, please send your CV now for immediate consideration