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Problem Manager-Sc/DV Security Cleared-South East
Eingestellt von SmartSourcing plc
Gesuchte Skills: Client
Projektbeschreibung
Due to the urgency of the role, SC or DV (Developed Vetting) Security Clearance is required
Essential
At least 3 years working with Problem Management Root Cause Analysis
Knowledge and use of helpdesk management software
An understanding of Service Level Agreements and their application
Able to put together management and technical reports with plans, costs and risks management.
Trend Analysis
Good interpersonal and communication skills and an excellent team player.
Well organised and able to work under pressure to achieve to tight deadlines
Desirable
Certification in service management best practice as defined by ITIL (BS15000) or experience of working in such an environment.
Overall knowledge of Windows operating systems and associated applications
Knowledge SM9 and OVSD helpdesk management software
The main purpose of the Problem Manager is to prevent the reoccurrence of Help Desk Incidents (calls to the Help Desk) by creating Known Errors and FAQ s (Frequently asked questions) and actively addressing the underlying cause of each Incident. A Problem Manager proactively reviews Help Desk data to identify common trends in order to address the root cause of each one.
The successful candidate will require:
Problem Root Cause Analysis skills
Arranging and chairing meetings where necessary
Participation in Major Incidents and Post Incident Reviews
Prepare customer problem management reports
Produce Knowledge Base and FAQ work
Call queue Trend Analysis
Please apply on-line in first intance
Deadline 01/01 at 11 am
SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.
Projektdetails
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Einsatzort:
Milton Keynes, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung