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Problem Manager-Sc/DV Security Cleared-South East

Eingestellt von SmartSourcing plc

Gesuchte Skills: Client

Projektbeschreibung

Problem Manager, ITIL, SC or DV security cleared required by our government, public sector client based in Milton Keynes. Buck, South East

Due to the urgency of the role, SC or DV (Developed Vetting) Security Clearance is required

Essential

At least 3 years working with Problem Management Root Cause Analysis

Knowledge and use of helpdesk management software

An understanding of Service Level Agreements and their application

Able to put together management and technical reports with plans, costs and risks management.

Trend Analysis

Good interpersonal and communication skills and an excellent team player.

Well organised and able to work under pressure to achieve to tight deadlines

Desirable

Certification in service management best practice as defined by ITIL (BS15000) or experience of working in such an environment.

Overall knowledge of Windows operating systems and associated applications

Knowledge SM9 and OVSD helpdesk management software

The main purpose of the Problem Manager is to prevent the reoccurrence of Help Desk Incidents (calls to the Help Desk) by creating Known Errors and FAQ s (Frequently asked questions) and actively addressing the underlying cause of each Incident. A Problem Manager proactively reviews Help Desk data to identify common trends in order to address the root cause of each one.

The successful candidate will require:

Problem Root Cause Analysis skills

Arranging and chairing meetings where necessary

Participation in Major Incidents and Post Incident Reviews

Prepare customer problem management reports

Produce Knowledge Base and FAQ work

Call queue Trend Analysis

Please apply on-line in first intance

Deadline 01/01 at 11 am

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

SmartSourcing plc