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Problem Manager (m/w)

Eingestellt von hr Services GmbH aus Würzburg

Gesuchte Skills: Support

Projektbeschreibung

 

AUFGABENGEBIET:

- Execution of proactive Problem Management process tasks in adherence with global and local requirements.
- Coordination and management of proactive Problem Management process activities across the global factory and with external suppliers to agreed global and local SLA´s
- Escalation of risks and issues to relevant Problem Managers or the Problem Management Regional Process Owner
- Supporting Problem Management reporting as required
- Assists the Problem Management Regional Process Owner in identifying and planning for process improvement projects
- Drives implementation of standard execution of the proactive Problem Management Regional Process
- Process Specific Responsible to coordinate problems, provide support to other processes and perform hierarchical escalation if resolution is not found within given targets
- Communicats with the requester (Service Delivery Manager for example) about necessary specific content needed for working successfully
- Responsible for reviewing and accepting / rejecting all new problems
- Ensure that problem records are correctly logged
- Plan the operational work related to Problem Management (like assigning technical experts to one subject)
- Monitor the on-going problem activity
- Agree upon priorities and required resources and progress
- Facilitate Problem Management meetings
- Start escalation and initiates Hierarchical Escalation
- Approve the execution of tasks within the Problem Management process cross delivery units (Global Factory, Country Production centers, Account Service team, Third parties)
- Escalate risks and issues to relevant management level
- Approve on compliancy with standarts for the Problem Management process

ANFORDERUNGEN:

- ITIL Operational experience including understanding customer SLA´s
- Experience in customer interaction
- Experience in MS Office, Excel, Word
- Experience of specific Service Management toolset usage
- Nice to have: Problem Management operational experience
- Nice to have: Experience of Quality Management processes
- Nice to have: Relevant industry knowledge and technical Skills

Projektdetails

  • Einsatzort:

    München, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    9,5 Monate

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

hr Services GmbH

  • Straße:

    Frankfurter Straße 87

  • Ort:

    97082 Würzburg, Deutschland