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Problem Manager Job

Eingestellt von Yoh

Gesuchte Skills: Html, Java, Xml, Oracle

Projektbeschreibung

PROBLEM/CHANGE MANAGER needed for a CONTRACT opportunity with Yoh's client located in SUNNYVALE, CA.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Front End Server/Application Server/Database knowledge
- Crisis Management
- Web Server/Stacking

WHAT YOU'LL BE DOING:

- Drive resolution of recurring problems through ticketing system and
- Expedite resolution of urgent issues including creation of action plans, coordination of resources, execution of work, and resolution of additional encountered problems
- Manage queue of cross functional tickets
- Drive and track completion of work across multiple functional teams
- Attend daily operations meeting and drive follow-up activities after problem resolution
- Coordinate post-mortem meetings including agenda creation, meeting management and distribution of follow-up activities
- Communicate status to senior management for high visibility problems
- Correlate multiple events and drive higher level issues and process changes across operations teams to eliminate recurring issues
- Evangelize operations processes to other groups and encourage adoption

WHAT YOU NEED TO BRING TO THE TABLE:

- BS in a technical field
- Minimum five (5) years in various IT Operations roles including technical design, system administration, project management, process engineering and crisis management
- Superior problem solving skills with an emphasis on resolution of complex technical problems
- Extremely fast learner with demonstrated ability to quickly understand complex systems
- Ability to work on many tasks simultaneously in a high-pressure environment
- Excellent communication skills
- Strong organization skills
- Experience working in a Matrix management environment and proven ability to operate across functional teams
- Unix system administration knowledge
- Windows system administration knowledge
- Knowledge of relational databases, preferably Oracle
- LAN and WAN network knowledge
- Experience with web development technologies like HTML, XML, XSL, Java

COMPANY OVERVIEW:

SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER:Emily Beaulac

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WSAPAM

Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Sunnyvale, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh