Problem Manager (Finance & IT)

PROBLEM MANAGER (FINANCEthis includes root cause identification and remediation activities
- Execute problem management processes and procedures in a consistent and timely manner; this includes conducting problem review meetings and producing key management reporting and analytics
- Verify that problem tickets contain accurate, up-to-date, consistent and high quality data for KPIs, reporting and analytics¨
- Produce stability reporting and analytics for senior management, highlighting instability themes, trends and remediation efforts for transparency
- Contribute to global or technology/region specific process and stability initiatives as part of continual service improvement
- Collaborate with key stakeholders, collating and fulfilling requirements, facilitating meetings, producing reporting and analytics and presenting management information at meetings

SKILLS:

- 5 years experience working within problem management
- Solid understanding of service management and ITIL service operations, particularly incident, problem and change management
- Degree level education
- Financial industry experience
- IT related qualifications or experience
- Proactive, self-motivated and detail oriented
- Fluent in English language (spoken and written)

Apply today to secure your chances in this interesting opportunity for a Swiss fast growing Global Company.

Please don't hesitate to send your CV in English to Mrs. Sophia Alaoui if you should have any questions, please don't hesitate to call her.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide.