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Problem Manager

Eingestellt von Silverlink Technologies

Projektbeschreibung

POSITION: PROBLEM MANAGER

DURATION: 3-6 months

LOCATION: Zurich Switzerland

JOB DESCRIPTION

- High profile position that is responsible for overseeing the Problem Management process, including but not limited to responsibility for daily Problem Management activities as well as collection and publication of statistics around problem management
- Responsibility for highlighting and promoting the Problem Management process by running workshops and training sessions and improvement of Problem Management Process and reporting
- Work with relevant teams to reduce the recovery times for major incidents from month on month
- Responsibility for a global product line within PTG, acting as the single point of contact and Subject Matter Expert (SME)
- Opportunity to work together with different internal senior IT stakeholders and the problem management teams across Credit Suisse
- Responsibility to use KPIs to drive the required problem management discipline across the organization
- Possibility to be part of an dynamic and international working environment

SKILLS

- Graduate degree in Information Technology, Computer Science or related subject; alternatively an equivalent education in one of these topics
- Proven track record in bringing efficiency in day-to-day operations
- Excellent ability to work collaboratively across cultures in a global environment
- Proven track record of minim. 5 years' experience in a technical IT function with broad IT knowledge
- Practical experience with ITIL and excellent data and trend analysis skills
- Ability to manage and liaise with the internal IT problem management partners
- Commercial mind set to the role and profound sense of personal accountability in providing end-to-end delivery
- Multi-tasking skills and ability to work under pressure
- Team-spirit and confident professional manner
- Very good communication skills in English

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    3 - 6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Silverlink Technologies