Problem Management Lead

Sovereign Housing Association

At Sovereign we provide high quality homes, services and neighbourhoods where people want to live. Everyone who joins our team has a great opportunity to contribute to the good work we do. Sovereign own over 36,000 homes and deliver services to 80,000 residents, we have trebled in size in the last four years and our strategic plans commit to further significant growth.

We currently require a Problem Management Lead, initially until 31 March 2015. The focus of this pivotal role is to introduce an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems.

The Problem Management Lead will be responsible for shaping and defining this function, taking direct ownership of Problem Management and working with colleagues and key stakeholders throughout the business. You will develop and manage a problem management process within Service Delivery to identify root causes and set up a known error database to prevent problems from happening and eliminate reoccurring incidents.

To be successful in this role candidates must have hands on problem management experience. You will also require strong Excel, data extraction and reporting skills to analyse a high volume of call data and identify trends using an IT Service Management toolset. Accomplished stakeholder management, investigative and resolution skills are also essential for this role and SQL skills are desirable.

This is an exciting new opportunity for an individual with passion for problem resolution to join a diverse organisation and shape the problem management function and make a real difference to its IT service delivery.

Closing date for applications is 22 September 2014.

IF YOU ARE UNABLE TO APPLY ONLINE PLEASE CONTACT THE RECRUITMENT TEAM ON TO DISCUSS AN ALTERNATIVE METHOD OF APPLICATION.