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Printer Service Specialist

Eingestellt von Synergis

Gesuchte Skills: Client, Support, Network

Projektbeschreibung

Our client has an immediate opening for Printer Service Specialist position in Atlanta, GA. As a Printer Service Specialist you will be responsible providing telephone "hotline" product technical service support in a call center environment to dealers, field technicians, VARs, OEMs and/or end user customers.

Client Information: Our client is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. They have a compensation system based on achievement and offer a comprehensive benefits program including medical insurance coverage, paid vacation, employee tuition assistance, employee stock purchase program and 401K, and much more. Our client was listed on the Global 100 Most Sustainable Corporations in the World for the eighth consecutive year by Information Week 500 and was awarded the "Certification Achievement Award" by CompTIA.

JOB DUTIES AND RESPONSIBILITIES:

- Take and evaluate incoming support calls (ie telephone, voicemail, email) and give assistance utilizing the appropriate support information and documentation
- Provide hardware/software or product specific technical service solutions to routine problems of limited scope
- Independently conducts tests in controlled lab environment to duplicate and resolve issues
- Uses available lab equipment and other resources to effectively troubleshoot issues
- Performs repair and preventative maintenance on all assigned lab equipment and software
- Researches and tests recurring issues on assigned products, creating any needed documentation (ie change request, field bulletins or procedures) for approval
- Resolves basic networking issues, assuring closure or proper escalation as required
- Assists in the development and enactment of internal training
- Makes entries for incoming issues and all activities that pertain to any existing issues within the call database software
- Escalates cases when appropriate, determining the most effective solution to a problem
- Tracks cases until they are resolved

REQUIREMENTS:

- High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
- 3 or more years of directly related professional service repair and maintenance experience in office automation industry is required, as well as 1 year as an Associate Product Support Specialist or equivalent
- Preferred (not mandatory) Certifications: HDI Customer Service Representative, CompTIA A+, CompTIA Network+

For immediate consideration, please forward all resumes to (see below) or call.
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website.
Synergis is an Equal Opportunity employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synergis