Print Support Specialist

RESPONSIBILITIES:

Assess and recommend new print devices. Install and document configuration and operations for HP WebJet Admin and Xerox discovery tools. Create and manage standard device configuration templates VPSX (Linux based) server monitoring, upgrades, change controls MS Print Portal (PrinterLogic). Work with vendors to integrate new applications with VPSX. Work with the SAP Team to modify configuration for SAP External Output. Remote print device configuration and troubleshooting work with to integrate LDAP authentication and scan to email for new print device models. Create SAP and VPSX printers. Create support documentation. Prepare user communication if necessary. Manage escalations from Level 2 to 3 and vendors. Manage escalations from all sites globally.

SKILLS:

REQUIREMENTS:

4 year degree. Any print experience preferred but not required. Server OS experience. Linux/Unix. An eagerness to learn is required. IT engineering background, but not helpdesk or operational, experience is strongly desired. Must have SAP/SAP Print experience including editing print type devices. Should be well-versed in certifying and testing new devices.