Print Specialist

Job Description/Duties:

- Define and document processes and workflows for Print Strategy and deployments
- Research, assess, and recommend new print devices
- Install and document configuration and operations for HP WebJet Admin and Xerox discovery tools
- Create and Manage standard Device configuration templates
- VPSX (Linux based) server monitoring, upgrades, change controls
- MS Print server monitoring, upgrades, change controls
- Print Portal (PrinterLogic) monitoring, upgrades, change controls
- Work with vendors to integrate new applications with VPSX as required
- Work with the SAP Team to modify configuration for SAP External Output manager as required
- Remote Print Device Configuration and Troubleshooting
- Work with other IT teams to integrate LDAP authentication and scan to email for new print device models
- Create SAP and VPSX printers
- Create Support Documentation (KBAs, Job aids)
- Prepare User Communication if necessary
- Manage escalations from Level 2 to 3 and vendors
- Manage escalations from all sites globally.

SKILLS:

Skills/Qualifications:

- 4 year degree.
- Any print experience preferred but not required.
- Server OS experience. Linux/Unix.
- An eagerness to learn is required.
- Need a candidate with a lot more than just desktop support experience - the candidate should be able to lead server related projects.
- Manager also prefers a candidate who has experience working for a larger organizations.
- Candidate should be well versed in certifying and testing new devices.
- Looking for engineering, not so much operational.
- VPSX software experience and pharma experience a plus.
- Strong IT background.
- Must have solid SAP experience
- Looking for candidates with SAP printing skills - knowledge of SAP printing including editing print device types.
- Candidate should be well versed in certifying and testing new devices.
- Linux.