Principal Technician (E-mail Admin) Security Cleared

Principal Technician (E-mail Admin)

The incumbent's duties are:
Responsible for the system administration of assigned systems.
Provides technical expertise to enable the correct application of operational procedures.
Contributes to the planning and implementation of maintenance and installation work.
Identifies operational problems and contributes to their resolution.
Provides appropriate information to specialists, users, and managers.
Performs analysis and implementation of user requirements.
Implements disaster recovery procedures to ensure data integrity.
Server and client platform problem resolution.
Implements & tests new software releases, patches, & upgrades.
Develops & maintains Standard Operating Procedures for routine system administration tasks.
Monitors infrastructure capacity and initiates actions to resolve any shortfalls according to agreed procedures.
Maintains & controls storage devices.
Distributes Trouble Tickets among staff & tracks their closure.
Ensures server rooms meet operational conditions & request maintenance as required.
Follows standard operating procedures for automated data processes (eg server management, system administration tasks).
Maintains documentation on the configuration of CIS systems for configuration management purposes.
Performs system performance tuning.
Provides server administration and configuration for Exchange, etc.
May be required to do perform out-of-office & shift duty.