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Principal Support Engineer

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineer

Projektbeschreibung

PRINCIPAL SUPPORT ENGINEER CARY, NC 12 MONTH CONTRACT

LinkedIn recently announced its Most in Demand Employers: 2013. Many of the top 10 rely on COMPUCOM to provide the highest quality IT talent. Find your dream job today!

This position is responsible for support team leadership. Provides mentoring and training of engineers within the same community to deliver quality and customer satisfaction.

KEY RESPONSIBILITIES

- Provide ticket management and metrics gathering
- Collaborate with team to provide guidance Review best practices for customer communication
- Provide technical leadership to the global support community: establish community forums, write papers, review knowledge documents and provide training to engineers within the same community
- Occasionally required to provide input for training customers
- Provide visible technical leadership across the global product line; foster the technical community, identify cross training opportunities and drive timely technical reviews of knowledge management content
- Work to improve the team's performance, product capabilities, and customer satisfaction.
- Lead the team effort to resolve escalated support issues
- Participate in user group seminars, webinars, or sessions to help educate the customer base.
- Typically has 2-3 years of leadership role running a helpdesk support team
- Bachelor's Degree or global equivalent in Computer Science or related discipline

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom