PPI Operations Manager

A major financial client based in Kent are looking for a PPI/Complaints Operations Manager

£350 Per day
6 Month contract +
3pm - 10pm

Ideal experience:
Experience in a range of operational and customer service leadership roles.
Worked in an environment that has enabled them to gain a broad understanding of the Financial Services market and a depth of knowledge of the products, services and customers of the business areas being supported.
Worked in an environment which is subject to regulatory oversight
Achieved high levels of operational performance and customer satisfaction in a dynamic and changing business environment.
Previous PPI experience

Knowledge
What does the role holder need to know/know about and/or be qualified in?
Best practice management, control, capacity planning and information systems and how to exploit them.
Full working knowledge FSA compliance requirements.
Full working knowledge of FSA DISP Rules, and Financial Ombudsman Practises.
Detailed understanding of the business strategies and plans of the businesses that they support, and the end to end customer and business processes that their team operates and/or supports.

Skills & Competencies
What does the role holder need to be able to do/be good at doing?
Demonstrate the interpersonal skills needed to deal effectively with their customers, stakeholders and colleagues.
Commercial and business management.
Communicate effectively, in oral, presentational and written form, to a range of audiences at all levels of the organisation and externally.
Customer and service management.
Leading and motivating people.
Assessing training and development needs, and coaching and developing people.
Managing performance and risk.
Managing change.
Managing financial position of a cost centre.

Please send your CV through ASAP to be considered for this excellent PPI/Complaints Operations manager contract role