PPI Operations Manager

Essential Skills & Experience:

Experience
What does the role holder need to have done before?
* Proven experience in a range of operational and customer service leadership roles.
* Worked in an environment that has enabled them to gain a broad understanding of the Financial Services market and a depth of knowledge of the products, services and customers of the business areas being supported.
* Worked in an environment which is subject to regulatory oversight
* Achieved high levels of operational performance and customer satisfaction in a dynamic and changing business environment.

Knowledge
What does the role holder need to know/know about and/or be qualified in?
* Best practice management, control, capacity planning and information systems and how to exploit them.
* Full working knowledge of FSA DISP Rules, and Financial Ombudsman Practises.
* Detailed understanding of the business strategies and plans of the businesses that they support, and the end to end customer and business processes that their team operates and/or supports.
* Knowledge of the Group HR policies and practices, and a good working knowledge of employment and health & safety regulations.

Skills & Competencies
What does the role holder need to be able to do/be good at doing?
* Demonstrate the interpersonal skills needed to deal effectively with their customers, stakeholders and colleagues.
* Commercial and business management.
* Communicate effectively, in oral, presentational and written form, to a range of audiences at all levels of the organisation and externally.
* Customer and service management.
* Leading and motivating people.
* Assessing training and development needs, and coaching and developing people.
* Managing performance and risk.
* Managing change.
* Managing financial position of a cost centre.

Please forward CV's in the first instance.

Rullion Computer Personnel Ltd is acting as an Employment Business in relation to this vacancy.