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PPI Complaints Handler
Eingestellt von Elevate Direct
Gesuchte Skills: Client
Projektbeschreibung
Key Deliverables
Take and retain ownership of customer PPI complaints and complex queries through to satisfactory and fair completion within an agreed timeframe
Investigate and ensure the effective resolution of complex PPI queries and complaints, adhering to the relevant security standards, internal and external procedures and legislative requirements
Ensure customers and third parties (Claims Companies) are kept updated at all times, which will include written and verbal communications, including completing reports and decision letters to quantify your decisions
Responsible for maintaining up-to-date client records and file data in line with agreed operational and regulatory procedures, including input of correct data onto a database client management system
Respond to requests from the Financial Ombudsman Service (FOS) team in a timely manner
Contribute to the overall PPI team performance quality and productivity goals whilst achieving agreed individual objectives, meeting business unit deadlines in line with FSA timelines and adhering to over mandate limits
Act as a subject matter expert in PPI complaints investigation, providing technical expertise and guidance and assisting in the development of colleagues knowledge and skills
Appropriately identify and escalate potential risks, issues and concerns that are uncovered in the course of investigations and ensure these are resolved in a timely manner, adhering to all agreed standards and protocols.
Build strong relationships with key stakeholders ie other internal departments and external organisations.
Treat Customers Fairly and make them feel valued, in line with our commitment to Helpful and Sustainable Banking, demonstrating excellent standards of customer service in all interactions
Experience and Skills:
Graduate calibre
Ability to effectively self manage workload, with proven track record in meeting deadlines and productivity/quality targets
Attention to detail and high levels of accuracy, ability to complete all required training and demonstrate ongoing competency at agreed standards
Demonstrates skills in analysis, judgement and problem solving
Excellent written and verbal communication skills
Able to clearly explain complex information and processes in a simple and logical manner
Competent in the use of office IT systems, including email, word processing, spreadsheets, as well as customer databases
If you are interested in this role, please apply ASAP
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Projektdetails
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Einsatzort:
Manchester, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung