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PPI Complaints Handler

Eingestellt von Elevate Direct

Gesuchte Skills: Client

Projektbeschreibung

PPI Complaints Handler - Recent Graduate - 6 months PPI experience.

Key Deliverables

Take and retain ownership of customer PPI complaints and complex queries through to satisfactory and fair completion within an agreed timeframe

Investigate and ensure the effective resolution of complex PPI queries and complaints, adhering to the relevant security standards, internal and external procedures and legislative requirements

Ensure customers and third parties (Claims Companies) are kept updated at all times, which will include written and verbal communications, including completing reports and decision letters to quantify your decisions

Responsible for maintaining up-to-date client records and file data in line with agreed operational and regulatory procedures, including input of correct data onto a database client management system

Respond to requests from the Financial Ombudsman Service (FOS) team in a timely manner

Contribute to the overall PPI team performance quality and productivity goals whilst achieving agreed individual objectives, meeting business unit deadlines in line with FSA timelines and adhering to over mandate limits

Act as a subject matter expert in PPI complaints investigation, providing technical expertise and guidance and assisting in the development of colleagues knowledge and skills

Appropriately identify and escalate potential risks, issues and concerns that are uncovered in the course of investigations and ensure these are resolved in a timely manner, adhering to all agreed standards and protocols.

Build strong relationships with key stakeholders ie other internal departments and external organisations.

Treat Customers Fairly and make them feel valued, in line with our commitment to Helpful and Sustainable Banking, demonstrating excellent standards of customer service in all interactions

Experience and Skills:

Graduate calibre

Ability to effectively self manage workload, with proven track record in meeting deadlines and productivity/quality targets

Attention to detail and high levels of accuracy, ability to complete all required training and demonstrate ongoing competency at agreed standards

Demonstrates skills in analysis, judgement and problem solving

Excellent written and verbal communication skills

Able to clearly explain complex information and processes in a simple and logical manner

Competent in the use of office IT systems, including email, word processing, spreadsheets, as well as customer databases

If you are interested in this role, please apply ASAP

If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Elevate Direct